Empress Support Services

I’ve had the chance to work alongside Empress Support Services and was genuinely impressed with how they operate. They supported a client I was involved with, and the entire process - from referral to transition - was handled with professionalism, care, and structure. Staff were carefully matched to the participant, taking into account their preferences and cultural background. They also set up the home thoughtfully - adding things like a basketball hoop in the backyard and creating a games room and arts & crafts area to reflect the participant’s interests. It made the environment feel welcoming and personal. Communication was clear, the intake process was thorough, and the team was clearly experienced with complex needs and behaviours. What stood out most was their commitment to finding the right fit - not just placing someone for the sake of it. Empress genuinely prioritises the wellbeing and safety of participants. I’d confidently recommend them to anyone looking for quality, person-centred support.

It has been a pleasure working with the team at Empress support service.Great team work and management.

After having dealt with a lot of services in the NDIS, the team at 'Empress Support Services' have consistently shown care, compassion, professionalism and support to participants and their care teams. Their ability to assist complex participants whilst ensuring safe and person-centered care is amazing. I would happily have my own family members using this service.